Privacy Policy

Effective Date: 28/03/2025

At LeadtoRein, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

This policy applies when you use our website, contact us, or engage our services.

1. Who We Are

LeadtoRein is a sole trader business operated by Charlie Binns, providing dog walking and training services in the UK.

If you have any questions about this policy or your personal data, please contact:

2. Personal Data We Collect

We may collect and process the following personal data:

  • Identity Data: Name, address
  • Contact Data: Phone number, email address
  • Pet Information: Pet name, breed, age, behavioural traits or medical needs
  • Payment Data: Billing information (processed via third-party secure providers)
  • Technical Data: IP address, browser type, time zone settings, and usage data (when you visit our website)

We do not collect any special category data unless explicitly provided by you (e.g. medical conditions of your pet that may affect their care).

3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide services
  • Manage appointments and client records
  • Send service-related communication and updates
  • Process payments securely
  • Improve our website and customer experience
  • Comply with legal or regulatory obligations

We only process your data when we have a lawful basis, including:

  • Consent (when you explicitly opt-in)
  • Contract (to provide services)
  • Legal obligation
  • Legitimate interests (e.g. for improving services)

4. How We Store and Protect Your Data

Your data is stored securely, either digitally using password-protected systems or in secure physical storage if paper records are used. We regularly review our systems to ensure appropriate technical and organisational measures are in place.

We retain your data only as long as necessary for the purposes we collected it for, including legal, accounting, or reporting obligations.

5. Sharing Your Data

We will never sell or rent your data. We may share your data with:

  • Service providers (e.g. payment processors)
  • Professional advisers (e.g. accountants)
  • Legal or regulatory authorities where required by law

All third parties are required to respect the confidentiality and security of your data and only process it in accordance with our instructions.

6. Cookies and Website Analytics

Our website may use cookies to improve functionality and user experience. You can control or disable cookies through your browser settings.

We may use basic analytics tools (e.g. Google Analytics) to understand how users interact with our site. This data is anonymised and used only for service improvement.

7. Your Rights Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data (in certain circumstances)
  • Object to processing or request restriction
  • Withdraw consent (where applicable)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact Charlie Binns directly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated clearly. We encourage you to review this page periodically.

 Contact

For questions or concerns about this Privacy Policy or your personal data, please contact:

Charlie Binns
Sole Trader – LeadtoRein
Email: leadtorein@gmail.com
Tel: 07970 493911